Local Part-Time Live Chat Support Specialist-On-site Job – Santa

Part-Time Work in Santa Rosa

Fast Facts

• Benefits: Eligible part-time team members may receive select benefits.
• Stable part-time work with a friendly Santa Rosa team and clear expectations.
• Job Title: Live Chat Support Specialist - On-site – Flexible Part-Time Role
• Core objectives involve your professional skills in a part-time capacity in Customer Service And E-commerce.
• Location: Santa Rosa, CA
• Employer: Walmart E-Commerce (Hiring for part-time roles in Santa Rosa)
• Pay: $23-$31/Hour (approx. $33k/Year)
• This part-time role in Santa Rosa is an excellent opportunity for professionals skilled in relevant skills.
• Our Walmart E-Commerce part-time team in Santa Rosa, CA is growing.
• Benefit from working part-time in Santa Rosa, a key hub for the Customer Service And E-commerce industry.

About Walmart E-Commerce

Walmart.com is one of the fastest-growing online retail platforms in the world. As we continue to innovate the digital shopping landscape, our Live Chat Support team acts as the silent, rapid-response heroes for our digital guests. We believe in providing our in-person tech-support teams with intuitive software, a highly collaborative physical environment, and the tools required to operate seamlessly from our secure contact center.

A Timeline of Your Office Day

1. 8:00 AM - System Log-In & Huddle: Arrive at the contact center and log into your secure desktop at your dedicated workstation. Join a brief, positive in-person huddle with your team lead to review new e-commerce promotions and daily goals.
2. 9:00 AM - Multi-Chat Navigation: Enter the active chat queue. You will seamlessly manage 2 to 3 simultaneous text-based chats, assisting customers with password resets, cart errors, and promo code applications.
3. 12:00 PM - Logistical Troubleshooting: Dive into complex inquiries. A customer needs to intercept a package currently in transit; you utilize our digital logistics dashboard to reroute the shipment silently and efficiently while keeping the customer updated via chat.
4. 3:30 PM - Quality Assurance & Wrap Up: Finish your shift by ensuring all digital tickets are properly closed, categorized, and documented to help our IT teams identify website bugs, contributing to a flawless user experience.

Qualifications and Benefits

This 100% on-site role requires lightning-fast typing speeds (60+ WPM), impeccable grammar, and the ability to multitask effectively across multiple computer monitors. You must thrive in a fast-paced, collaborative office workspace. Walmart offers a premium, high-end hourly salary for chat specialists, along with comprehensive Day-1 medical benefits, a 10% associate discount, and paid time off.